EpicMix

FAQ

Here you’ll find the answers to all of your questions about EpicMix.

• What is EpicMix and how does it work?

  EpicMix is back—now with photo!

  EpicMix is a revolutionary technological advancement for the ski industry. With EpicMix, all your activity on the slopes is automatically captured and uploaded to your EpicMix dashboard. With a quick scan of your RF enabled pass our on-mountain photographers can take your picture and deliver it to your EpicMix account for free so you can share on Facebook and Twitter. You can buy the digital image online and a hi-res copy is yours forever. You can follow your days skied, track your vertical feet, see where you rode, earn EpicMix pins for your achievements, and collect points. All this is possible because of Radio Frequency scanners at the base of every lift, and RF technology built into every Vail Resorts season pass, and PEAKS card.

  See the videos on the homepage of epicmix.com for more information.

• What passes and lift tickets have EpicMix?

  All Vail Resorts RF enabled season passes, Epic Day lift ticekts, and PEAKS cards are equipped with EpicMix and begin capturing stats automatically and seamlessly as soon as you hit the slopes. No sign-up or registration is required. Also, new this season, Vail Resorts is replacing nearly all paper lift tickets with durable and reusable RF enabled lift passes at all six mountain resorts. So, all lift tickets purchased directly from Vail Resorts will be on hard card media, or RF enabled lift passes.

• Is it free?

  Yes, EpicMix is free with every RF enabled season pass, Epic Day lift ticket, or PEAKS card at Vail, Beaver Creek, Breckenridge, Keystone, Heavenly, and Northstar. Your stats automatically begin capturing as soon as you hit the slopes. View your accomplishments at EpicMix.com

• What resorts have EpicMix?

  EpicMix is available at all 6 of the Vail Resorts: Vail, Beaver Creek, Breckenridge, Keystone, Heavenly and Northstar.

• How should I wear my pass?

  For the best results, wear your pass in a chest pocket or an arm pocket. Do not carry electronic devices or anything else with RF technology in the same location as your pass. This may interfere with the scan process.

• What steps are you taking to protect privacy of EpicMix users?

  EpicMix users may choose to utilize the privacy settings and sharing aspects of EpicMix. The privacy of our guests is of paramount importance and no information collected through EpicMix will be shared or made public unless a guest “opts in.” Guests can specifically choose to share their information through their Facebook and Twitter accounts. All information collected through EpicMix is subject to the Vail Resorts’ Online Privacy Policy. Children under age 14 may only participate in EpicMix if their parents choose to open an account for them. Children’s accounts will have limited features and a connection only to their parents account; no one else will be able to view their information.

• How do I set up my EpicMix account?

  To set up a new account, follow these steps:

  • Go to epicmix.com
  • Select “Start Now”
  • Select  “REGISTER for your EpicMix account here" and follow the steps

  Kids under the age of 13 can access their stats through a parent's account. A parent must add the child to the family in order to see a child's account. In setting up a child’s account, parents will only be able to enter a first name and select a fun, cartoon avatar for their child’s identity. Children's activity will never be shown to the public and can only be seen by the people in their family.

  Should you have any issues logging in, please call our customer service center at 1-800-743-0242

• Is EpicMix available for International Guests?

  Yes. International guests must call our call center at 1.970.496.4500 to set up an EpicMix account. A pass number will need to be provided in order to create the account.

• If I have questions or need help logging in to EpicMix, where should I go?

  You can go to the customer service tab on the EpicMix Facebook site or email epicmix@vailresorts.com. If your question still is not answered, call our customer service department at 800.842.8062.

• Can I connect EpicMix with my social media accounts?

  Yes. You can connect EpicMix with your Facebook and Twitter accounts by going to your share and privacy settings within your account.

• How will the new photo functionality work?

  With the new photo functionality, photos of on-mountain experiences at Vail, Beaver Creek, Breckenridge, Keystone, Heavenly and Northstar will be uploaded, shared socially and purchased at epicmix.com.

  Photos can be uploaded to EpicMix in three ways:

  1. With a quick scan of a RF enabled season pass, Epic Day lift ticket, or PEAKS card the EpicMix professional photographers will take photos and automatically deliver the images to the your EpicMix account. A digital-download coppy of the photo will be delivered to each person's EpicMix account in the photo. Kids' photos will be delivered to their account that is accessible through a parent account. Vail Resorts will provide these professional photos free to guests in a low-res format for sharing on Facebook, Twitter and through e-mail and a high-resolution image can be purchased for only $19.95 on EpicMix.com.

  2. Coming later this season, guests can upload their own personal photos to their EpicMix account

  3. Guests can upload stock images from the Vail Resorts image gallery to their EpicMix account.

  Photos can be shared to social networks on Facebook and Twitter.

• How do I add a caption to a photo?

  To add a caption to your photo go to the detail view of the photo. Below the photo you can click the caption button and let everyone know how epic your day was.
  

• How do I share a photo?

  You can share the free professional photos on your Facebook and Twitter accounts. Adjust your share settings to either auto share or manual share and show the world your epic photos!

• How do I purchase a photo?

  Vail Resorts will provide the professional photos free to guests in a low-resolution format for sharing on Facebook and Twitter. Visit our Special Offers page to see the latest promotions and ways to save money!

  A hi-resolution image can be purchased for $19.95 on epicmix.com and will be downloaded automatically. To purchase a photo on epicmix.com, select the photo you'd like to purchase and add it to your cart. International guests need to use Vail Resorts' address as the billing info :

  390 Interlocken Crescent
  Broomfield, CO 80021

  This will not affect your payment or credit card. Then input your own credit card information and you will be able to complete your purchase.

• Can I print my photo?

  At this time, EpicMix only offers on-premise printing at the Beaver Creek Ski School. If your child attended ski school at Beaver Creek you may visit the base of the mountain to view and purchase the photos they have had taken.

  Or, purchase the hi-res digital download of your photos through our site. These files can be taken to your favorite printing store or site. If you are taking these to a physical store, please use the letter below for permission to print a licensed photo.

  Dear Guest,
   
  Thank you for purchasing the high resolution download of your Epic Mix photograph.  Your downloaded photograph may contain a watermark with the Epic Mix logo or the resort name and logo for the resort where the photograph was taken.  Those resort names and logos are trademarks or service marks of Vail Resorts or its affiliated companies (the “Marks”).  Vail Resorts hereby grants you a license to reproduce your photograph, including the Marks,  for personal, non-commercial use.  The license includes all copyright and trademark rights necessary for you to reproduce the photograph.  Some printing service providers may request proof that you are authorized to reproduce the photograph and to use the Vail Resorts’ trademarks prior to printing your photograph.  We hereby authorize those service providers to reproduce the photograph consistent with this permission. Please show your service provider this email as evidence of our permission.  If you or your service provider have questions our wish to confirm the authenticity of this permission letter, please contact Vail Resorts Customer Service at 800-842-8062.
  Thank you again for your purchase.
   
  Vail Resorts
  EpicMix Team
  

• Does EpicMix offer discounts on photos?

  Yes! EpicMix has a Special Offers page to showcase all the latest promotions. We also have promo codes you can receive from the photographers while on the mountain.

   

• How do I receive a photo I purchased?

  Purchased photos will be downloaded immediately to your computer.

• How do I find a professional EpicMix photographer?

  Look for the EpicMix photographers dressed in green when you visit the mountain. They will be located in various places around the mountain and base areas.

• How do I find a missing photo?

  We understand that capturing your experience of a lifetime is important to you. Our free EpicMix Photo feature is brand new technology that is still being tested and improved as the season continues.
   
  If you are missing photos it may be due to the following reasons:

  The photo was out of focus
  The photo was over or under exposed
  The photo contained inappropriate content
  The photo was lost due to technical error

  We now have the ability to search for missing photos! Please email epicmix@vailresorts.com the following information in order for us to attempt to retrieve the lost photos for you:
   
  1.       Resort (Vail, Beaver Creek, Breckenridge, Keystone, Heavenly, Northstar)
  2.       Location on mountain (top of Eagle Bahn Gondola, River Run base area, top of Comstock Express, etc.)
  3.       Date
  4.       Time (please be very specific)
  5.       Amount of people in photos and how many adults? Teens? Children?
  6.       Description of the clothing each person was wearing
  7.       Gender of photographer and name if possible
  8.       Pass number
   
  The more information that you can provide us with, the better chance we have to find your photos and add them to your EpicMix account. We apologize for the inconvenience and appreciate your understanding.

• What is the EpicMix Collage?

  EpicMix Collage feature that lets you capture all of your data from your visit. You can select what information is populated in your personal collage. Professional photos, pins, days skied, and much more can be included. Use EpicMix Collage to capture your experience on the mountain and share it on Facebook and Twitter.

• How do I see my stats?

  EpicMix will automatically start capturing your stats on your first day on the slopes. Once you have access to a computer or mobile phone, login to your online account to view your photos and accomplishments. If you do not have an online account, register now at EpicMix.com.
  

• How does Mix track my vertical feet?

  EpicMix calculates your vertical feet based on your lift rides on the mountain. It is based on the vertical feet of the lift you ride up.

• Will EpicMix track my vertical feet when I ski hike-to terrain?

  No, not at this time. Our RF readers are located at the lifts. They are specifically designed to calculate the difference between the elevation of the top of the lift you got off and the elevation of the bottom of the lift you get on next.  Therefore, if you choose to hike up further the system will not recognize how far you hiked up and cannot calculate vertical feet you skied down.
  

• How do I earn pins?

  Pins are earned for your exploration of the mountain and are awarded for riding lifts and getting professional photos taken at all six resorts. We've added hundreds of new pins this season! Check out the entire list at EpicMix.com and select the EpicMix Pins tab.

• Is there a full list of pins I can earn?

  Yes! The entire list of pins will be available on the “EpicMix Pins” tab on EpicMix.com. You can search through the pins with the filter by resort, achievement, and type. Look for the list when the season starts.

• How do I get points?

  Points are awarded for earning EpicMix pins and gaining vertical feet.

• How do I gain levels?

  Levels are determined by the amount of points you collect and are a shorthand way of sharing and comparing your EpicMix status with friends and family. Get out there and explore the mountains!

• How does the leaderboard work?

  The EpicMix Leaderboard collects all the data from all skiers and snowboarders and compiles it into a listing of the top 100 leaders for that day.

  You can view your own stats as well as those who belong to your family by clicking on My Leaderboard within your dashboard. Compare your stats and see who is rocking the slopes!

• How do I see the lifts I rode?

  When you are in your “Dashboard” you can select the day that you are interested in viewing. Your activity feed will update to reflect your accomplishments including lift rides.

• How do I connect with friends/family on EpicMix?

  There are two ways to connect with people through EpicMix.

  1.        Family. This functionality is designed for more than just traditional families. This is a quick way to group family and friends to compare stats, pins, and photos with a single click. You can add a family member when you set up your personal account or at a later time of your choosing. If the person you’d like to add has a season pass or has an Epic Day card but has already registered on EpicMix you will need their Last Name, Zip Code and Date of Birth. If they have an Epic Day card but have not registered; you will also need the authentication code from the pass.

  To add a child (13 or younger) to your family follow the same directions as above, this will have to be done by an adult.

  There is no limit to the number of members within a family.

  2.        Friends. EpicMix will automatically connect you to all of your Facebook friends that have Public Social EpicMix accounts. You must have your EpicMix account set as Public Social as well. You can do so by logging in to EpicMix.com and clicking EpicMix Settings, Privacy Settings, then Public Social.

• How do I edit my data if it was not correctly captured?

  Simply go to your “Dashboard” and select the day in question. Click “View Lift Activity" to make any adjustments. Kids under the age of 13 cannot update their stats.

• What if my stats were not captured?

  We understand that there may be bugs with the system. If your data was not correctly captured you can edit your stats in “View Lift Activity.” You can also send us an email detailing your issue at epicmix@vailresorts.com or call 800.743.0242.

  To ensure an accurate scan at the lfits wear your pass in a chest or arm pocket and keep it away from cell phones, cameras, or credit cards. It is best to keep it in a pocket by itself so nothing interferes with the RF chip.

• What are notifications?

  Notifications update you on your recent activity in your account such as new photos, pins earned, new level reached, and much more.
  

• I have feedback and/or comments, how do I submit?

  We would love to hear what you have to say! Visit our support center tab on our EpicMix facebook page or email us at: epicmix@vailresorts.com.

• Can I use EpicMix on my phone?

  Yes. EpicMix apps are available for the iPhone and Android. The EpicMix mobile site and mobile apps are compatible with all web-connected phones with an internet browser. EpicMix will automatically default to the proper mobile website for easy viewing. With EpicMix’s mobile site and mobile apps, you can view, track and share your stats anywhere and anytime, even when on the mountain. The iPhone and Android apps will go live Nov. 4, 2011. The Android app has a minimum requirement of OS 2.1.

• Does EpicMix have an iPhone and Android app?

  Yes! The new 2011/2012 apps will be ready and updated at the beginning of the season. If you had the app last year you will need to download it at the season start in order to get the updated version. Once you download it you will not need to download it again to get future updates.

  Please note, the Android app has a minimum requirement of OS 2.1.

  The mobile website will also be live at the beginning of the season. Be sure to view, track, and share your stats anywhere and anytime, even when on the mountain.

• Does EpicMix have an iPad app?

  No, not at this time. Youcan view the mobile website on the iPad or use the iPhone app on the iPhone.

• Can my kids participate in EpicMix?

  Yes! Kid’s stats will be automatically captured as long as their pass or ticket is RF enabled. An adult needs to add the child to their family and their stats will then be accessible. Please note that children under the age of 13 cannot share via Facebook. Facebook is available for guests 14 years of age or older.

   

• Can a child under age 14 open an EpicMix account?

  Kids under the age of 13 can access their stats through a parent's account. A parent must add the child to the family in order to see a child's account. In setting up a child’s account, parents will only be able to enter a first name and select a fun, cartoon avatar for their child’s identity. Children's activity will never be shown to the public and can only be seen by the people in their family.
  

• Will my kid's information be shared on the web?

  Children’s access to EpicMix will be private and have limited features. Children’s accounts will not link to Facebook or Twitter and only that child’s immediate family will have access to share, or link to the child on EpicMix. Vail Resorts complies with COPPA, the Children’s Online Privacy Protection Act, meaning that we will not collect information from children under the age of 13 without parental consent. 
  

   

• What is the Privacy Policy for EpicMix?

  View the Vail Resorts Online Privacy Policy

• What if I don’t want to participate in EpicMix?

  Guests who do not want to participate in EpicMix can choose to not activate their account. Their data will not be viewable or shareable if the account is not activated. Guests will also have the opportunity to disable the RF chip in their pass by visiting one of the following locations across our six mountain locations:

  Vail: Vail Village Pass Office, Lionshead Pass Office, Golden Peak Pass Office

  Beaver Creek:  BC Main Village Ticket Pass Office, BC Landing Ticket Office, Bachelor Gulch Ticket/Ski School Office in the Ritz, Arrowhead Ticket Office

  Breckenridge:  Quicksilver Ticket Office, Gondola Pass Office, Beaver Run Pass Office, Crystal Peak/Peak 8 Ticket Office

  Keystone:  River Run Pass Office, Mountain House Pass Office

  Heavenly:  California Base Area Pass Office, Nevada Base Area Pass Office, Gondola Base Area Pass Office

  Northstar: Season Pass Office at the Village at Northstar

• What information is stored on my RF enabled pass or lift ticket?

  We do not store any personally identifiable information on your RF Pass. The only information stored on RF Passes is a unique ID number that identifies your specific pass.
  

• Will you sell or share information captured through EpicMix with advertisers?

  No. Vail Resorts does not sell personally identifying information or other personal information about its guests to any advertiser or partner. Information collected by the EpicMix application will only be shared or made public when a guest chooses to do so. To learn more about Vail Resorts’ commitment to customer privacy, please review our Online Privacy Policy at the following link: http://www.snow.com/privacy.aspx.